How the research is done
For more details on how the research is done click here.
The Financial Review is the Client Choice Awards exclusive media partner
The Financial Review will prominently feature Finalists, Winners and the gala dinner on 7 March 2017 in Sydney. And – new for 2017 – the coverage will continue online in The Financial Review with innovative, interactive ways of exploring the results and the opportunities for firms to improve the satisfaction of their clients.
Who conducts the research
Beaton Research + Consulting, the Asia-Pacific’s leading researchers and consultants to professional service firms, are the independent researchers behind the Awards.
We have analysed nearly 200,000 responses since we began this research and have more experience in online research of the clients of professional services firms than any other market research consultancy in the world.
Being consistently named a winner or a finalist in the Client Choice Awards, for the last few years, has given us improved market place recognition and allowed us to promote our services as client focused and ‘award winning’ as one of our differentiators.Jacqui Walford
Our corporate clients are incredibly proud of our recent Client Choice achievements, confirming for many that they have made the right choice in working with Western Sydney’s leading commercial law firm.Warrick McLean
Winning the Awards provides authentic feedback that we’re achieving our goal of providing consistently high quality service. It motivates us to keep up the great work, and pleasingly, our success has been noticed widely and opened up new opportunities.Will Wright
The survey research for the Client Choice Awards and beatonbenchmarksTM is done online from November to January each year. Individual respondents are invited to complete the survey by email.
During this period beaton surveys the lists of contacts provided by all firms that enter the Awards. We gather responses from actual buyers and users of professional services, including business owners, chief executives, chief financial officers, senior public and private sector line managers, in-house professional specialists, purchasing professionals, and a range of other buyers of professional services.
Respondents are asked to rate the firms’ brands and performance in delivering services on a range of criteria including quality, value for money, price, and innovation.
After a successful trial in 2015, respondents will again be invited to nominate and rate those individual practitioners who deliver exceptional quality and service; and they will be asked to give their reasons.
Respondents receive an individually addressed and tailored invitation containing a unique password hyperlink to the web-based survey. This approach ensures:
- Each respondent completes only one survey
- Impostors are unable to access the survey
- Respondents can complete the survey in multiple sessions
- The full survey takes 15-20 minutes to complete, depending on the path taken by a respondent.
If respondents encounter technical survey problems or have issues regarding privacy they will have access to email and telephone support by beaton during the survey period.
Number of respondents
Every year beaton receives many thousands of high quality ratings of firms.
The Winners will be firms and individual practitioners that achieve consistently higher client ratings than their competitors and peers, respectively. Rankings are generated solely from independent assessment of the clients’ ratings; there is no judging panel. Selection of Winners is an analytical process based on clients’ – not judges’ – quantified opinions.
Awards night gala dinner
The Awards ceremony will take place at a Gala Dinner in Sydney on 7 March 2017.
The Financial Review is the Client Choice Awards media partner
Read how The Financial Review will feature the Finalists and Winners of the 2017 Client Choice Awards.
Every year professional associations join with beaton to support our study of the clients of professional services firms. Since the very beginning of our engagement with the professions community in 1994, professional associations like the Association of Corporate Counsel Australia (formerly Australian Corporate Lawyers Association) and the Governance Institute of Australia (formerly the Chartered Secretaries Australia) have been integral partners in our research. Since that time many Australian and New Zealand associations have become involved. The partnership constituted amongst professional associations, professional services firms and beaton in the study is unique. Nowhere else has the depth of involvement and trust been so great and enduring. The mutual benefits grow each year. The logos below are those of the professional societies that are generously supporting the 2017 awards.
Five things you need to know about applying for the Client Choice Awards
These are the five most important must-know about and mustn’t-do things when you apply for the Client Choice Awards.
- Award categories are dependent on sufficient numbers of firms and individual practitioners being eligible for each category. The categories noted on this website are subject to change, pending analysis of the final survey results.
- beaton reserves the right to add new and/or Award categories beyond those currently listed on this website, if there are sufficient numbers of eligible firms to form a changed and/or new category.
- In beaton’s discretion, only firms that apply for the Awards are eligible to be a Finalist or a Winner. In some years the top-rated firm on client service in a category is not named as the winner because the firm did not apply.
- Firms must not contact their clients in advance to advise them that their details are being provided for the research. Doing this may bias the way clients respond to the study. beaton reserves the right to disqualify any firm from eligibility for the Awards if a firm is known to have contacted their clients in advance.
- beaton’s interpretation of the current Australian Privacy Principles and the New Zealand Privacy Act 1993 is consistent in both countries with the standard practices of recognised market research agencies. Our interpretation is there is no privacy-related difficulty that precludes firms from participating in the Client Choice Awards by submitting a database of their clients’ contact details for this express purpose. This is because for the purpose of the Awards, a firm is disclosing its clients’ details to beaton for the purpose of collecting client feedback on the firm’s service provision, which is related to the purpose of the firm providing services to the client. beaton has been strictly adhering to this conduct in Australia since 2003 and in New Zealand since 2009.