Client Choice Awards 2015

Congratulations to the 2016 Client Choice Awards winners!

Click here to view the 2016 Client Choice Awards winners list.

Award categories for firms

For Accounting, Consulting Engineering, Law and Management Consulting firms in Australia and New Zealand there are nine major categories of Award. Click here to see the categories in 2016 as examples of the Awards for firms in 2017.

Why firms should apply for the Client Choice Awards

Your clients, staff and marketplace really notice which firms win. Any firm or practitioner can claim to be client focused, only the elite few can prove it by reaching the finals or winning a Client Choice Award.

Read any one of the many testimonials of past winners to see just how much an Award counts. And why.

And, as you can read here, if your firm doesn’t enter in the Client Choice Awards, then none of your practitioners will be eligible to win a Client Choice Award.

Accounting profession sponsor

logo01

FeeSynergy provides professional service firms with a finance facility that enables the firm’s clients to pay their invoices monthly. Our facility is utilised by leading accounting and legal firms throughout Australia and New Zealand.

Legal profession sponsor

Neota Logic is re-imagining the way professionals provide their services.

By 2020, Gartner predicts that 85% of customer interactions will be managed without a human.

We believe in a future for professional services that is both automated and transformed. Where technology changes the nature of service delivery and extends the reach of experts to new audiences. Our unique Artificial Intelligence platform allows professionals to rapidly automate their expertise, increasing productivity, improving client satisfaction and creating new business opportunities.

Consulting engineering profession sponsor

EA_logo_land

Engineers Australia is the representative body for the engineering profession in Australia. With over 100,000 members across Australia, Engineers Australia represents all disciplines and branches of engineering.  Engineers Australia maintains representation in every state and territory of Australia.  Engineers Australia is constituted by Royal Charter to advance the science and practice of engineering for the benefit of the community.

Management consulting profession sponsor

University of Sydney Business School

The University of Sydney Business School is recognised internationally and ranks beside some of the best business schools in the world. We are the only Australian business school to achieve membership to CEMS, the Global Alliance in Management Education, in addition to international accreditation from AACSB and EQUIS. These international accreditations are strengthened by our alignment with other world-class business and management education institutions globally.

Application process for firms

Applications must be received by 30 September 2016.

There is no fee to apply. Applicants must, however, provide their entire client database to beaton. To be included in the research that informs the Awards this database must include email addresses in an Excel format specified by beaton. ExcelWhen preparing your client database please note:

  • You must include all clients with which your firm has worked over the last 12 months
  • Inclusion of the names of all individuals with whom your firm has contact in your major clients is expected and encouraged – and to your advantage for the Practitioner Awards
  • Only those firms and individual practitioners that receive sufficient ratings in the research will be eligible to win an Award – this is the reason we require you to submit your entire client database (complete with name and email address of each individual client contact)
  • If you have any queries regarding the size of your database please contact George Beaton at beaton directly on +613 8373 2600
  • Firms that do not supply an entire client database may be deemed ineligible for the Awards as a result of having insufficient client responses
  • beaton reserves the right to require evidence to validate the size of your client database.

Client names and email addresses are provided directly to the researcher, beaton, and will be used for the sole purpose of conducting the research that informs the results of the Client Choice Awards and the beatonbenchmarks. At no time will our media partner or any other party have access to your client database.

For further details of the research process see How the research is done and our strict privacy standards under Privacy and Confidentiality.

Timetable and dates

30 September 2016
November 2016­–February 2017
February­–March 2017

The Financial Review

Judging process for firms

The diagram shows the four steps involved in the judging process that identifies those firms that reach the Finalist stage and are ultimately Winners of Client Choice Awards.

Judging-process

If you have any questions about the judging process for Firms please write to George Beaton at george.beaton@beatonglobal.com.

To read the judging process that identifies those practitioners who reach the Finalist stage and are ultimately Winners of Client Choice Awards click here.

Client Choice Award categories for Firms

Accounting firm Awards Best firms by sector Awards Law firm Awards
Best Accounting Firm Awards Best Consulting Engineering Firm Awards Best Law Firm Awards
Management consulting firm Awards Best firms by region, including New Zealand Awards
Best Management Consulting Firm Awards Special and New Awards

Special and New Awards

The Special and New Awards are designed to cater for special achievements, niche firms and smaller firms:

  • Market Leader: Australia
  • Market Leader: New Zealand
  • Niche Firm Leader
  • Best Value
  • Most Consistent Excellence
  • Most Cost Conscious
  • Most Improved Net Promoter Score

Why apply for the Awards

As they say, you have to be in it, to win it. Your clients, staff and marketplace really notice which firms win. And being a Finalist gets a special mention too – many firms proudly display their Finalist certificates for the entire world to see.

The CEOs, managing partners and CMOs of past winning firms have provided testimonials showing just how much winning an Award counts. Throughout this site you can read what the leaders of accounting, consulting engineering, law and management consulting firms say about the significance of winning an Award in the eyes of their clients and people.

In alphabetical order click on the name of each firm to read why you should apply for a Client Choice Award: Coffey | Coleman Greig | Douglas Partners | Ernst & Young | Gilbert + Tobin | Greenwoods & Freehills | Hall & Wilcox | Herbert Smith Freehills | HLB Mann Judd | King & Wood Mallesons | pitt&sherry | PwC | Thomson Geer | Vincents | Wood & Grieve |

358A2785PwC is humbled and honoured to have been voted as the Best Accounting Firm (revenue over $500m) and Best South Australian Firm at the Financial Review Client Choice Awards this year.

These Awards are specifically important to us as they are based on input from our most important judges, our clients. We work to put the client at the centre of everything we do and to bring relevant solutions and capabilities to them. I believe that spending time to truly understand clients’ needs and adopting a collaborative approach to solve their issues has contributed significantly to these wins.

The Client Choice Awards recognise PwC as a leading professional services provider and we are committed to continuing this high standard of delivery. It is through listening to the market and adapting our approach based on feedback from our clients that we seek to grow in relevance and make a difference to our communities

 

Mike McGrath
Managing Partner, Markets, PwC

Testimonial

The detailed outcomes of the Client Choice Awards help us identify what we are doing right and wrong in our clients’ eyes. This information is critical to ensure we are always enhancing our service for our clients.

Paul Bonomy

Chief Marketing Officer, Greenwoods & Herbert Smith Freehills

Testimonial

Achieving 17 Awards over the eight years Vincents has been involved with the Client Choice Awards has enabled our team to develop an ethos of client care, service and value such that ‘Ordinary things consistently done produce extraordinary results’. The external recognition motivates our team to continuously raise the bar on client service standards. 

David Rose

Managing Director, Vincents Chartered Accountants

Testimonial

Through the Client Choice Awards, beatonbenchmarks provides an important perspective that is independent and complements our own discussions with clients…the data provides valuable insights on how client perceptions of Tonkin & Taylor have trended in light of organisational changes, strategic activity, and changing market conditions.

Doug Johnson

Managing Director, Tonkin & Taylor

The Financial Review is the Client Choice Awards media partner

In 2017 The Financial Review succeeded BRW as the media partner for the Client Choice Awards in Australia and New Zealand.

Firm Awards, like the Practitioner Awards, are known as The Financial Review Client Choice Awards 2017.

Awards night

Every year since 2005 the Client Choice Awards ceremony has been held at gala function in Sydney. 2017 promises to be bigger and better than ever. We are making every effort to encourage firms and practitioners throughout Australia and New Zealand to apply.

The 2017 Client Choice Awards ceremony and gala dinner will be on 7 March 2017 at the Four Seasons Hotel, Sydney.

Awards researcher

The research team of Beaton Research + Consulting independently undertakes the design, conduct and analysis of the Client Choice Awards and the Beaton Benchmarks.

Led by Grant Hollings the beaton team has unrivalled experience and expertise in B2B market research throughout the Asia-Pacific region.