Terms and Conditions

  1. These terms and conditions apply to applications for The Financial Review Client Choice Awards, irrespective of whether the firm’s application has been accepted or not.
  2. The promoter of The Financial Review Client Choice Awards is Beaton Research + Consulting (ABN 48 135 310 459) of Suite 9.12, Level 9, 9 Yarra Street, South Yarra, Victoria, 3141, Australia (‘beaton‘). beaton independently conducts the research and analysis of results for the Awards.
  3. Any information on the Client Choice Awards website relating to entry into the Awards forms part of these terms and conditions.
  4. beaton is ineligible to apply for the Awards.
  5. beaton will acknowledge all applications within 7 days of receipt. If you have not received an acknowledgement within 7 days, you should contact beaton as your firm may not have been included in the Awards.
  6. beaton and The Financial Review may waive the entry criteria for any firm, or may enter a firm that has not applied for the Awards.
  7. beaton and The Financial Review may reject an application, including an application that has previously been accepted, where the applicant has not complied with these terms and conditions, or where beaton believes it is necessary in order to protect the integrity of the Awards and the research process. This would include, without limitation, where beaton believes, for any reason, including our own testing, the applicant is attempting to manipulate ratings or has provided an invalid database of its client contacts.
  8. Only complete client databases will be valid for inclusion in the Client Choice Awards. A complete client database refers to a complete list of the applicant firm’s actual clients to whom the applicant has provided services in the last 12 months or more. This list must include at least each client’s first name, last name, email address, organisation name, and any additional information that may be required in the client database template provided by Actions that may render a database invalid include, but are not limited to, the applicant firm submitting a database which contains only a portion of its clients.
  9. To ensure the integrity of the research, beaton may, prior to announcing finalists and winners, audit the client database provided by any prospective finalist to ensure that it is a complete client database. Prospective finalists must provide all reasonable assistance and information to beaton to conduct the audit. beaton may disqualify a finalist or winner if beaton believes that the entrant has not provided a complete client database.
  10. Please note that beaton’s processes will de-duplicate and clean each database before the survey commences. On request and for a modest fee, a firm’s clean database will be returned to the firm.
  11. Firms and practitioners must not contact their clients in advance to advise them that their details are being provided for the research survey. Doing this may bias the way clients respond to the study. beaton reserves the right to disqualify any firm from eligibility for the Awards if this occurs.
  12. beaton and The Financial Review disclaim all liability to applicants in relation to any representations made in relation to The Financial Review Client Choice Awards, except those liabilities that cannot by law be disclaimed. In particular, beaton and The Financial Review disclaim any liability for the accuracy of the research, and the choosing of winners and finalists, subject to any rights that cannot be waived. Applicants waive their rights to injunctive relief in relation to The Financial Review Client Choice Awards, the research process or use of the research data, including an injunction to prevent publication of winners.
  13. As the research depends upon an individual respondent being prepared to rate professional service providers and then identifying firms and practitioners as providers, beaton and The Financial Review make no representation regarding the availability of client rating data in relation to a particular firm, practitioner or applicant.
  14. As the research process depends on third parties’ willingness to respond to an online survey, beaton and The Financial Review cannot guarantee that sufficient rating data will be collected a) to identify finalists or winners of the Awards, b) include applicant firms in the Awards, or c) to provide the performance ratings of individual firms and/or practitioners.
  15. Where beaton receives a delivery failure message when sending the online survey to an email address, beaton may exclude that individual from the research process without any further attempt to ascertain the individual’s correct email address.
  16. Client contacts provided by an applicant may be asked to rate the performance of a firm or practitioner in addition to or instead of the applicant. This may be for reasons including the research method and the fact that individuals may be nominated by several applicants as a client contact.
  17. beaton and The Financial Review reserve the right to not select finalists or winners in an Award category.
  18. beaton is the exclusive owner of the research data and any intellectual property rights in the research data and research process.