The Financial Review is the Client Choice Awards exclusive media partner

How the research is done

The research is done by inviting respondents by email to complete beaton’s independent online survey.

For more details on how the research is done click here.

Who conducts the research

Beaton Research + Consulting independently designs, conducts and analyses the Client Choice Awards survey.

The associated firm-specific beaton Benchmarks reports are based on the same survey research that underpins the Client Choice Awards.

The Client Choice Awards are unique

The services to professional services firms made possible by the Client Choice Awards are unique to Australia and New Zealand.

Nowhere else in the world is there collaboration, built on trust and shared values amongst professional services firms, their clients, professional associations and commercial interests, that gives rise to best-in-class surveying of hundreds of thousands of clients of professional services firms.

As the founder of this community, beaton is proud to play the pivotal role in facilitating and innovating to ensure the relevance and growth of the products and services produced using the survey data.

Testimonial

The IP category was highly competitive this year and for that reason we are delighted with this award. The team at FB Rice really prides itself on offering something distinctive in the IP space and I am very proud of their efforts that have led to them being honoured in this way. For many of our clients, their IP is literally their only asset and the sole reason they exist. Those clients are placing their future in our hands when they entrust FB Rice with their IP. That trust is not something we take lightly. So to be recognised in this category by one’s clients means a lot.

Dr Brett Lunn

Managing Partner, FB Rice

Testimonial

We are delighted to be recognised in the Client Choice awards, as they reflect the experience of thousands of clients across Australia and New Zealand. Our people are the heart of our success and our consistent performance in these awards, against stiff competition, confirms that our client experience is enhanced by our purpose and values driven culture.

Darry-Lee Wendelborn

Managing Director, Beca

Testimonial

Winning the Awards provides authentic feedback that we’re achieving our goal of providing consistently high quality service.  It motivates us to keep up the great work, and pleasingly, our success has been noticed widely and opened up new opportunities. 

Will Wright

Managing Director, Douglas Partners

Who conducts the research

Beaton Research + Consulting, the leading researcher in ‘voice of the client’ services and consultant to professional services, provides the independent research behind the Awards.

We have analysed some 250,000 responses since we began in 2003 and have more experience in online research of the clients of professional services firms than any other ratings and review consultancy in the world.

How the research is done

The survey research for the Client Choice Awards and beatonbenchmarks is done online from September to February. Individual respondents are invited to complete the survey in cyber-secure ways.

Firms’ clients to whom the firm has provided services and referrers of work complete the survey.

Respondents are asked to rate the firms’ brands and performance in delivering services on a range of criteria including quality, value for money, price, and innovation.

In addition, respondents are invited to nominate and rate those individual practitioners who deliver exceptional quality and service.

Online method

Respondents receive a personal, tailored invitation containing a unique hyperlink to the web-based survey. This approach ensures:

  • Each respondent completes only one survey
  • Imposters are unable to access the survey.

Respondent support

If respondents encounter technical survey problems or have issues regarding privacy they will have access to email and telephone support from beaton during the survey period.

Number of respondents

Every year beaton receives many thousands of high quality ratings of firms.

The Winners will be firms and individual practitioners that achieve consistently higher client ratings than their competitors and peers.

Judging process

Rankings are generated solely from independent assessment of the clients’ ratings; there is no judging panel.

Selection of Winners is an analytical process based on clients’ – not judges’ – quantified opinions.

Finalists and Winners

The categories for firms and practitioners are shown here and here, respectively.

Media partnership with the Financial Review

The awards for firms and practitioners are known as The Financial Review Client Choice Awards. Winners and finalists for both categories of awards feature prominently in The Financial Review in the lead up to and after the gala dinner.

 

Awards night gala dinner

Check out celebrations of excellence in professional services in previous years.

Professional associations supporting the Client Choice Awards

Professional associations have joined with beaton to support our study of the clients of professional services firms. Since the beginning of our engagement with the professions community in 1994, professional associations like the Association of Corporate Counsel Australia (formerly Australian Corporate Lawyers Association) and the Governance Institute of Australia (formerly the Chartered Secretaries Australia) have been integral partners in our research. Since that time many Australian and New Zealand associations have become involved. The partnership constituted amongst professional associations, professional services firms and beaton in the study is unique. Nowhere else has the depth of involvement and trust been so great and enduring. The mutual benefits grow each year. The logos below are those of the professional societies that generously support the Awards.

Client Choice Awards Finalists and Winners from past years

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