How are the Awards judged?
Entry into the Client Choice Awards is free.
The Awards for this category are judged purely on the survey scores we receive back from your clients.
Our online survey asks your clients to rate and comment on your firms’ performance in delivering services on a range of criteria including quality, value for money, price and innovation.
What results do I get?
All firms entering this Awards category will receive a summarised copy of the feedback collected from their clients as surveys are completed (aside from those clients who opt to remain anonymous), to keep track of how they are performing.
Judging of category winners will take place after the survey period closes and all Winners will be announced in March 2023.
Following the Winners announcement, participants will be able to purchase additional reports produced by Beaton:
- Firm feedback report – a detailed analysis of all the feedback collected from your firm’s clients for all the questions in our survey and with functionality to filter the results by service line, client industry sector and geography (where applicable)
- Industry benchmarking report – an aggregated report of all data collected as part of the Client Choice Awards allowing you to benchmark the performance of your firm at a service line, client industry sector and geography level (subject to the number of firms entering and the volume of sample collected)
The prices for these reports will be announced in due course and communicated to all entrants.
What do I have to do?
- Sign up by clicking one of the ‘Enter now!’ buttons below
- During the next working day following your entry we will email you with your firm’s unique survey link which you can begin sending out to clients and start collecting feedback. You are in charge of when invitations and reminders are sent so you can time these to best suit your clients
- We’ll email you each time a client completes a survey allowing you to act on the feedback if necessary and remove that client from future emailing campaigns
- Surveying will close on 15 February 2023 with Winners announced on 29 March 2023
- Following the announcement of the Winners, all firms who have purchased additional feedback reports will have these made available to them
These are the key dates for the 2023 Client Choice Awards which you need to know:
|7 June 2022|
16 November 2022
|27 June 2022|
15 February 2023
|Winners Announced||29 March 2023|
1. Who is eligible to enter the Built & Natural Environment Consulting category?
This Awards category is open to any organisation offering the following services in the built & natural environment space:
- Acoustical consulting
- Consulting engineering
- Consulting surveying
- Environmental consulting
- GIS & spatial
- Heritage consulting
- Landscape architecture
- Project management
- Quantity surveying
- Traffic & transport consulting
- Urban design
2. Can we register in more one than category?
Yes, you can select as many service lines as are applicable to your organisation during the sign-up process.
During the survey your client will be asked to select the type of services they have received from you and then go on to provide their feedback on them.
3. What Awards can we win?
Entrants in the Built & Natural Environment Consulting Awards category can win the following Awards:
- Best Acoustical Consulting Firm (<$30m revenue) (subject to sufficient entrants)
- Best Architecture Firm (<$30m revenue) (subject to sufficient entrants)
- Best Consulting Engineering Firm (<$30m revenue) (subject to sufficient entrants)
- Best Consulting Surveying Firm (<$30m revenue) (subject to sufficient entrants)
- Best Environmental Firm(<$30m revenue) (subject to sufficient entrants)
- Best GIS & Spatial Firm (<$30m revenue) (subject to sufficient entrants)
- Best Heritage Consulting Firm (<$30m revenue) (subject to sufficient entrants)
- Best Landscape Architecture Firm (<$30m revenue) (subject to sufficient entrants)
- Best Planning Firm (<$30m revenue) (subject to sufficient entrants)
- Best Project Management Firm (<$30m revenue) (subject to sufficient entrants)
- Best Quantity Surveying Firm (<$30m revenue) (subject to sufficient entrants)
- Best Traffic & Transport Consulting Firm (<$30m revenue) (subject to sufficient entrants)
- Best Urban Design Firm (<$30m revenue) (subject to sufficient entrants)
- Best Built & Natural Environment Consulting Firm (less than $30m)
- Best Professional Services Firm (less than $30m)
4. How do our clients complete the survey?
We will provide you with your unique survey URL which you can send out to clients inviting them to provide feedback.
The survey takes less than 5 minutes to complete and asks your clients to rate and comment on your firms’ performance in delivering services on a range of criteria including quality, value for money, price and innovation.
5. How many clients do we have to survey?
To be eligible to win the Best Built & Natural Environment Consulting Firm (<$30m revenue) award, your firm must receive at least 30 unique responses (unique individuals rather than unique client organisations) which is the threshold required to deem your data sample statistically valid.
To be eligible to win one of the Built & Natural Environment Consulting Specialist Awards (Best Acoustical Consulting Firm, Best Architecture Firm etc.) then you must collect at least 10 unique responses from clients who have received the corresponding type of services.
We recommend that when the survey period opens you send your survey link to all clients who have received services from your firm in the last 3 years. The survey period will remain open until 15 February 2023 and during this time you should send regular reminders to your historic client list as well as inviting any new clients that have come on board in the meantime.
This approach will help to ensure you collect as much valuable feedback from clients as possible.
6. What if we don’t have enough clients to survey?
We understand that a lot of firms in this category work on a small number of large projects and as such might not be able to reach the required 30 responses to be eligible to win an Award.
In the 15 years we have run the Client Choice Awards firms return year on year simply because the feedback gained is so valuable. While it is great to win an Award and reap the benefits that come from that, the biggest benefit is being able to have your finger on the pulse of what your clients really think about the service you provide.
7. Whom are we competing against?
For all the Awards listed above bar the Best Professional Services Firm (less than $30m) you will be competing against other firms who have entered the Built & Natural Environment Consulting category.
For the Best Professional Services Firm (less than $30m) Award you will be competing against all firms who have entered the Client Choice Awards across all categories (Accounting & Consulting Services, Built & Natural Environment Consulting, Law & Related Services, and Specialist IP & Related Services).
8. What kind of reporting do we get with our free entry?
Once surveying has started, you will be automatically emailed each time one of your clients completes a survey allowing you to both action the feedback straight away and remove that client from future reminders you choose to send out.
9. Are there additional reports available that we can purchase?
After the Award Winners are announced in March 2023, entrants can purchase a detailed feedback report containing all the feedback collected from your clients. This report will give you a snapshot of how your firm is performing down to a service line, geographic and client industry sector level.
An example of this report can be found here.
Subject to the number of firms entering and the volume of sample collected, Beaton will also produce an industry level report containing industry sector, service line and geographical benchmarks to which you can compare your own firms’ results.
These reports will be available for an additional cost and further details will be announced in due course.
10. Do I have to purchase a Beaton report to be eligible to win an Award?
Judging the Awards is not related in any way to whether a firm does or doesn’t subscribe to Beaton’s reports.
11. How secure is our client data?
Beaton makes the utmost effort to ensure the security of your client data.
The invitations for these surveys are the responsibility of solely your firm and, as such, no client list is required to be submitted to Beaton.
beaton collects the name and email address of each respondent during the survey for verification purposes (i.e. making sure the respondent is a real person) and to identify the individual alongside their scores in your feedback report should they choose to disclose their identity.
Survey data is stored only on secure servers. These servers are encrypted so that if the servers themselves are physically stolen the client files still cannot be accessed. Access to these encrypted servers is restricted to the beaton research team.
12 months after issuing firms with their feedback reports, beaton will delete all client data within these reports such that, should you request a replacement copy, you will still see the scores your clients gave you but not which client gave which score.
12. Will our client data be used for anything else?
Respondents have the option of opting in to be a part of future studies conducted by Beaton. The answer to this question is completely up to the respondent and is not a pre-checked checkbox.
A respondent who indicates they are happy to be contacted in the future may be invited from time-to-time to take part in other research related to professional services.
The details of all other clients who choose not to opt-in to future studies conducted by Beaton will be deleted 12 months after feedback reports have been sent out, as per above.
It was an absolute honour for Marshall Day Acoustics to receive the Client Choice Award for Best Acoustical Consulting Firm. We pride ourselves on our client relationships, so there really is no greater reward than receiving direct recognition from our clients. A big thank you to those who voted and to beaton for organising such a unique and positive platform. The insights and measurement tools are a valuable asset and allow us to ensure we continue to offer outstanding service year after year.
Hugo Caldwell, Acoustic Engineer – Marshall Day Acoustics
Novati Consulting Engineers of Bowral, New South Wales have really been enjoying getting this survey out to clients and we are finding it a really valuable task so far.
Claudia Novati, Director – Novati Consulting Engineers
Meyer Shircore Architects of Subiaco, Western Australia is delighted to be the first practice to gather the required client feedback reports for the Client Choice Awards. I had the task of managing our entry and I am please to say it was a breeze. The software works really well.
Joshua Goods, Associate Architect – Meyer Shircore Architects
The most valuable outcome for Ergo is gaining insight into what our clients think of our service. It’s always nice to be praised, but really, we are looking for areas we can further improve/refine. Each year, we try better ways to serve our clients, because that’s what they deserve, and that’s how we are going to stay ahead of the game.
Jack Stainton, Section Lead: Power Systems – Ergo Consulting