Who are beaton?
Beaton are the preeminent provider of research services to professional services firms across Australia and New Zealand.
For the last 20 years Beaton have helped firms across the industries of accounting, consulting engineering, intellectual property & legal services, and management & IT consulting to tap into the ‘Voice of their Clients’ through its suite of research tools and products.
To find out more details about Beaton’s other products & services and see the people that form the Beaton team, please visit www.beatonglobal.com.
How do the Client Choice Awards work?
The Client Choice Awards have been operating every year since 2005 and during that time over 370,000 ratings on professional services firms have been collected from clients across Australia and New Zealand.
To determine the award winners, clients of the firms taking part are asked to complete a very short online survey. This client feedback about the level of service provided by firms is then used as the sole judging method.
After the winners are announced in March each year, firms have the opportunity to purchase feedback reports to help improve their client service going forward.
During the survey clients are given the option to remain anonymous should they wish to provide feedback but not be identified directly to their professional services firm.
What do we do with client data?
During the survey process Beaton collects the names and email addresses of clients completing the survey for the purposes of ensuring the respondent is a legitimate client.
These names and email addresses are then shared with the relevant firm in their feedback report – except for those clients who’ve opted to remain anonymous.
All survey data is stored only on secure servers. These servers are encrypted so that if the servers themselves are physically stolen the client files still cannot be accessed. Access to these encrypted servers is restricted to the Beaton research team.
12 months after surveying has finished Beaton will destroy all client data it holds.