How are the Awards judged?
The Awards for this category are judged solely on the survey scores we receive from your clients.
Our online survey asks clients to rate and comment on firms’ brands and performance in delivering services on a range of criteria including quality, value for money, price and innovation. In addition to this, clients also have the opportunity to rate individual practitioners who they feel deliver exceptional quality and service.
What results do we get?
Finalists for each awards category will be announced shortly after the survey period closes. Winners are then announced at the Client Choice Awards gala dinner held in March each year.
Firms entering this Awards category are eligible to purchase beatonbenchmarks reports. These exquisitely detailed reports show you how clients and prospects perceive your firm from both a brand and client service perspective. They can also used to benchmark your firm against competitors, drill-down to examine results at a service line level and track how your performance is trending.
What do we have to do?
- Complete the online entry form by clicking the ‘Enter now’ button at the bottom of this page.
- Submit your client contact details by the date listed in the table below – this should be a complete list of all the clients and referrers of your firm.
- That’s it! beaton will take care of the rest including cleaning and auditing your client contact details (we’ll even give you a confidential report on our findings to help you improve), issuing invitations and reminders to clients, and providing respondent support for any clients who have questions or issues during the survey period.
These are the key dates for the 2020 Client Choice Awards which you need to know:
|18 June 2019|
23 August 2019
|Deadline for client contact details submission||23 August 2019|
|16 September 2019|
4 February 2020
|19 February 2020|
19 March 2020
What are examples of firms eligible to enter the Law & Related Services category?
Law firms, providers of legal services, outsourcing services and NewLaw firms.
How many clients do we have to submit in our contact list?
There are no hard and fast rules around a minimum size of client contact list required. However, the file you submit should at least include the details of all clients who have received services from your firm in the previous 12 months. Responses from clients older than 12 months are also encouraged so to increase the amount of valuable feedback you collect you should submit the biggest client contact list you can.
If you have any questions about the client database submission process please contact Ewa Foroncewicz by email at firstname.lastname@example.org or by phone at +61 3 8373 2605.
My firm has submitted the entry form, but we are not able to submit the client contact details in time – can we still enter?
No. Your client contact details are an integral part of entering the Awards.
Do we have to purchase a beaton report to be eligible to win an Award?
Judging the Awards is not related in any way to whether a firm does or doesn’t subscribe to beaton’s reports.
What Awards can we win?
Entrants in the Law & Related Services Awards category can win the following Awards:
- Best Law & Related Services Firm (A$30-$50m)
- Best Law & Related Services Firm (A$50-$200m)
- Best Law & Related Services Firm (>A$200m)
- Best Lawyer
- Best Professional Services Firm (A$30-$50m)
- Best Professional Services Firm (A$50-$200m)
- Best Professional Services Firm (>A$200m)
- Best Professional
- Most Innovative firm
- Best Value firm
- Most Improved Net Promoter Score (NPS®)
- Best Provider to Construction & Infrastructure
- Best Provider to Financial & Insurance Services
- Best Provider to Government & Community
- Best Provider to Mining, Oil & Gas
- Best Provider to Power & Utilities
- Best Provider to Property
Against whom are we competing?
For the Law & Related Services Awards listed above (Best Law & Related Services Firm and Most Client Focused Lawyer) you will be competing against other firms who have entered into the Law & Related Services category.
For all the other Awards listed above you will be competing against all firms who have entered the Client Choice Awards across all categories: Accounting & Consulting, Built Environment, Law & Related Services, and Specialist IP & Related Services.
Do our clients know that we have provided their details to beaton?
All respondents who complete the survey are informed which firms provided their contact details when they submit their survey. As part of our continuous improvement initiatives, some respondents are also informed in the email invitation before starting the survey. No firm will be affected by this.
How secure is our client data?
beaton makes the utmost effort to ensure the security of firms’ client lists.
Firstly, beaton asks clients to transfer their client lists to beaton using beaton’s Secure File Transfers Protocol (SFTP). SFTP employs both at-rest and in-transit encryption making sure that the data is secure when resting on the server, and when being uploaded or downloaded. This is done to avoid the inherent security risks associated with transferring files by email, where the email content is not encrypted, and the email can be intercepted.
Second, upon receiving the client lists, these are stored only on secure servers. These servers are encrypted so that if the servers themselves are physically stolen the client files still cannot be accessed. Access to these encrypted servers is restricted to the beaton research team.
beaton will destroy the client lists and any copies of it within 24 months of the completion of the survey process unless express instructions to do otherwise are received by beaton.
Will our client data be used for anything else?
beaton agrees to hold the contents of firms’ client lists confidential and will use the lists only for the purposes of The Client Choice Awards and related research products that are by-products of the survey process, including beatonbenchmarks and beatoncompass, unless express instructions to do otherwise are received by beaton.