How are the Awards judged?
The Awards for this category are judged solely on the survey scores we receive from your clients.
Our online survey asks clients to rate and comment on firms’ brands and performance in delivering services on a range of criteria including quality, value for money, price and innovation. In addition to this, clients also have the opportunity to rate individual practitioners who they feel deliver exceptional quality and service.
What results do we get?
Finalists for each awards category will be announced shortly after the survey period closes. Winners are then announced in March 2023.
Firms entering this Awards category are eligible to purchase Beaton Benchmarks reports. These exquisitely detailed reports show you how clients and prospects perceive your firm from both a brand and client service perspective. They can also be used to benchmark your firm against competitors, drill-down to examine results at a service line level and track how your performance is trending.
To find out more about Beaton Benchmarks please visit the Beaton website here or contact us and one of our account managers will follow up with you.
What do we have to do?
- Complete the online entry form by clicking the ‘Enter now’ button at the bottom of this page.
- Submit your client contact details by the date listed in the table below – this should be a complete list of all the clients and referrers of your firm.
- That’s it! Beaton will take care of the rest including cleaning and auditing your client contact details, issuing invitations and reminders to clients, and providing respondent support for any clients who have questions or issues during the survey period.
These are the key dates for the 2023 Client Choice Awards which you need to know:
|7 June 2022|
Extended to 16 November 2022
|Deadline for client contact details submission||Extended to 30 November 2022|
|5 September 2022|
15 February 2023
|Winners announced||29 March 2023|
What are examples of firms eligible to enter the Law & Related Services category?
Law firms, providers of legal services, outsourcing services and NewLaw firms.
How many clients do we have to submit in our contact list?
There are no hard and fast rules around a minimum size of client contact list required. However, the file you submit should at least include the details of all clients who have received services from your firm in the previous 12 months. Responses from clients older than 12 months are also encouraged so to increase the amount of valuable feedback you collect you should submit the biggest client contact list you can.
If you have any questions about the client database submission process please contact Ewa Foroncewicz by email at firstname.lastname@example.org or by phone at +61 3 8373 2605.
My firm has submitted the entry form, but we are not able to submit the client contact details in time – can we still enter?
No. Your client contact details are an integral part of entering the Awards.
Do we have to purchase a Beaton report to be eligible to win an Award?
Judging the Awards is not related in any way to whether a firm does or doesn’t subscribe to Beaton’s reports.
What Awards can we win?
Entrants in the Law & Related Services Awards category can win the following Awards:
- Best Law & Related Services Firm (A$30-$100m)
- Best Law & Related Services Firm (A$100-$200m)
- Best Law & Related Services Firm (>A$200m)
- Best Professional Services Firm (A$30-$100m)
- Best Professional Services Firm (A$100-$200m)
- Best Professional Services Firm (>A$200m)
- Best Provider to Construction & Infrastructure
- Best Provider to Financial & Insurance Services
- Best Provider to Government & Community
- Best Provider to Mining, Oil & Gas
- Best Provider to Power & Utilities
- Best Provider to Property
- Best CX Firm: Law & Related Services
- Most Innovative Law & Related Services Firm
Against whom are we competing?
For the Law & Related Services Awards listed above you will be competing against other firms who have entered into the Law & Related Services category.
For all the other Awards listed above you will be competing against all firms who have entered the Client Choice Awards across all categories: Accounting & Consulting Services, Built & Natural Environment Consulting, Law & Related Services, and Specialist IP & Related Services.
Do our clients know that we have provided their details to Beaton?
All respondents who complete the survey are informed which firms provided their contact details when they submit their survey. As part of our continuous improvement initiatives, some respondents are also informed in the email invitation before starting the survey. No firm will be affected by this.
How secure is our client data?
Beaton makes the utmost effort to ensure the security of firms’ client lists.
Firstly, Beaton asks clients to transfer their client lists to Beaton using Beaton’s Secure File Transfers Protocol (SFTP). SFTP employs both at-rest and in-transit encryption making sure that the data is secure when resting on the server, and when being uploaded or downloaded. This is done to avoid the inherent security risks associated with transferring files by email, where the email content is not encrypted, and the email can be intercepted.
Second, upon receiving the client lists, these are stored only on secure servers. These servers are encrypted so that if the servers themselves are physically stolen the client files still cannot be accessed. Access to these encrypted servers is restricted to the Beaton research team.
Beaton will destroy the client lists and any copies of it within 24 months of the completion of the survey process unless express instructions to do otherwise are received by Beaton.
Will our client data be used for anything else?
Beaton agrees to hold the contents of firms’ client lists confidential and will use the lists only for the purposes of The Client Choice Awards and related research products that are by-products of the survey process, including Beaton Benchmarks and Beaton Compass, unless express instructions to do otherwise are received by Beaton.
Why have the revenue brackets changed this year?
From 2023 onwards, the Client Choice Awards are responding to changes in industry structures by reconfiguring the size bands for three of the four professions we measure.
Big firms are getting bigger, in part by the acquisition of smaller firms and diversification of their services. Mid-size firms are merging in a quest for scale and being better equipped to serve the needs of their clients. The middle is being hollowed out and some previously small firms are growing.
To reflect these industry realities and to maintain a healthy field of candidates in each category, we are updating the $30m-$50m category to $30m-$100m. Accordingly the $50m-$200m category will now become $100m-$200m. Other categories like the best overall firm in a profession and the cross-profession categories of the best firm in six client industries, innovation and CX are not affected.
We were thrilled to receive the coveted Client Choice Award for our category once again this year and to be recognised by our clients for our expertise, understanding of their business and the quality of our service especially given today’s complex environment. We thank our wonderful clients for their ongoing support and our fantastic people for the wonderful service they strive to provide to our clients every day.
Berkeley Cox, Chief Executive Partner, Australia – King & Wood Mallesons
These Client Choice Awards are significant for Buddle Findlay, and are really exciting as they are ‘client voice’ awards – they are based entirely on independent external research of how clients perceive the quality of client service. It means a lot to us to have this independent verification of what we are trying to achieve as a firm with our people and client experience at the centre. We will continue to work hard at improving, but the awards have been really motivating for us.
Paul Beverley, National Chair – Buddle Findlay
Ashurst is delighted to have been named Best Provider to Mining, Oil and Gas at the Client Choice Awards. The Awards are particularly significant because they are given by clients and acknowledge, first-and-foremost, exceptional service. It’s an honour to be recognised by the market for our client-focused work – a quality Ashurst prides itself on. This award is a wonderful acknowledgement of our team’s dedication, and it is made possible by the exciting and innovative projects our clients entrust us to assist them with.
Lorenzo Pacitti, Partner and Head of Mining, Asia Pacific – Ashurst