Varga Lawyers are an Adelaide-based law firm, specialising in family law and wills & estates. This year, Varga Lawyers’ clients recognised their excellent client service and rewarded them at the 2021 Client Choice Awards with the Best Law & Related Services Firm (<$30m revenue) Award.
NAB is the Principal Partner of the Awards. This Award is presented in partnership with the Master of Legal Business at the College of Law.
We caught up with Vanessa Varga, Director of Varga Lawyers, to gain some insights into the firm’s approach to client service and how this has contributed to their success.
What do you identify as being a key factor in your firm’s success?
We understand our clients’ needs holistically. Our clients experience compassion, empathy and understanding, whilst at the same time receiving fierce advocates. We have a unique hands-on approach, building strong relationships with our clients to support them through their legal matters. Our exceptionally high standards lead to an exceptional service. We are relatable, determined and thorough in our approach.
How did you respond to the challenges faced over the last year?
The challenges faced last year were similar to that of other years. In relation to COVID-19, fortunately we weren’t significantly affected in South Australia. On a practical level we transitioned to online meetings and socially distanced in the office. Our practice has continued to grow from strength to strength.
What do you prioritise in your client service?
We provide a client-centred service, prioritising our clients’ needs. The most important people in our firm are our clients; without them we would not exist. We strive to remember that with every file we work on. We all have a story, this is at the forefront of our minds when we undertake legal work. It is our role to try improve that story, twist the screenplay from a circumstance which appears dire to one which has hope.
How has FirmChecker helped you achieve this success?
FirmChecker provided with us with a great forum to receive feedback on the service we provide in a transparent manner. The transparency of the platform provides our clients, both current and future, with the ability to read about the experiences of other clients and ascertain if our firm is suited to their needs. Given that all of our clients have provided us with extremely positive feedback, FirmChecker has facilitated in the growth and recognition of our firm.
If this sounds like your firm, we encourage you to enter the Awards and start collecting client feedback. They are open to all types and sizes of law firm or any firms in the accounting, built & natural environment consulting and intellectual property professions.