Terms and Conditions

  1. These terms and conditions apply to entries for The Financial Review Client Choice Awards (Awards), irrespective of whether the firm’s entry has been accepted or not.
  2. The promoter of the Awards is Beaton Research + Consulting (ABN 48 135 310 459) of Suite 9.12, Level 9, 9 Yarra Street, South Yarra, Victoria, 3141, Australia (‘beaton‘). beaton independently conducts the research and adjudication of results for the Awards.
  3. Any information on the Awards website relating to entry into and conduct of the Awards forms part of these terms and conditions. This information includes the beaton Privacy and Confidentiality Policy.
  4. beaton is ineligible to apply for the Awards.
  5. A firm may only enter in one of the nine professions covered by the Awards.
  6. beaton will acknowledge all entries on receipt of the firm’s completed entry form and database of client contacts. If you have not received an acknowledgement within two working days, you should contact beaton as your firm may not be entered in the Awards.
  7. beaton and The Financial Review may waive the entry criteria for any firm or may enter a firm that has not applied for the Awards.
  8. Only complete client databases will be valid for inclusion in the Awards. A complete client database refers to a complete list of the applicant firm’s clients and referrers (described hereafter as clients). Clients include current (last 12 months) and non-current clients to whom the firm has provided services. This list must include at least each client’s first name, last name, email address, organisation name, and any additional information that may be required in the client database template provided by beaton. Actions that may render a database invalid include, but are not limited to, the firm submitting a database which contains only a portion of its clients.
  9. beaton and The Financial Review may reject an entry, including an entry that has previously been accepted, where the entrant has not complied with these terms and conditions, or where beaton believes it is necessary in order to protect the integrity of the research process and the Awards. This would include, without limitation, where beaton believes, for any reason, including our own testing, the entrant is attempting to manipulate ratings or has provided an invalid database of its client contacts.
  10. To ensure the integrity of the research, prior to announcing finalists and winners, beaton may invite a prospective finalist or winner to allow an audit of the client database provided or used to ensure that it is a complete client database. Prospective finalists or winner must provide all reasonable assistance and information to beaton to conduct the audit. beaton may disqualify a finalist or winner if beaton believes that the firm has not provided or used a complete client database.
  11. By entering, firms acknowledge that beaton will de-duplicate and clean each firm’s database before the survey commences.
  12. Firms and practitioners must not contact their clients in advance to advise them that their details are being provided for the research survey. Doing this may bias the way clients respond to the study. beaton reserves the right to disqualify any firm from eligibility for the Awards if this occurs.
  13. During the 2019 Client Choice Awards survey beaton will test a new way of increasing response rates. This will be done by advising respondents in the email invitation and reminders to participate in the survey which firm/s provided their contact details. This will be done rigorously using the spilt-run method. No firm will be advantaged or disadvantaged by this test.
  14. beaton and The Financial Review disclaim all liability to entrants in relation to any representations made in relation to The Financial Review Client Choice Awards, except those liabilities that cannot by law be disclaimed. In particular, beaton and The Financial Review disclaim any liability for the accuracy of the research and the choosing of winners and finalists, subject to any rights that cannot be waived. Entrants waive their rights to injunctive relief in relation to The Financial Review Client Choice Awards, the research process or use of the research data, including an injunction to prevent publication of winners.
  15. As the research depends upon an individual respondent being prepared to rate professional service providers and then identifying firms and practitioners as providers, beaton and The Financial Review make no representation regarding the availability of client rating data in relation to a particular firm or practitioner.
  16. As the research process depends on third parties’ willingness to respond to an online survey, beaton and The Financial Review cannot guarantee that sufficient rating data will be collected a) to identify finalists or winners of particular Awards, b) include entrants in the Awards, or c) to provide the performance ratings of specific firms and/or practitioners.
  17. Where beaton receives a delivery failure message when sending the online survey to an email address, beaton may exclude that individual from the research process without any further attempt to ascertain the individual’s correct email address.
  18. Client contacts provided by an entering firm may be asked to rate the performance of a firm or practitioner in addition to or instead of the entrant. This may be for reasons that include the research method and the fact that individuals may be nominated by several entrants as a client contact.
  19. beaton and The Financial Review reserve the right to not select finalists or winners in an Award category.
  20. beaton is the exclusive owner of the research data, intellectual property rights in the research data and research process, and the Client Choice Awards.