Research, Judging & Results
Beaton Research + Consulting (beaton), the leading researcher in Voice of Your Clients services to professional services, manages the independent research behind the Awards.
We have analysed over 370,000 responses since we began in 2005, we are leaders in online research of clients of professional services firms, and we apply best practice cyber-security standards.
The survey research for the Client Choice Awards is done online in ways that ensure each respondent completes only one survey and imposters are blocked.
Firms’ clients and referrers of work complete the surveys as individual respondents. They rate and comment on firms’ brands and performance in delivering services on a range of criteria including quality, value for money, price, and innovation.
If respondents encounter technical survey problems or have concerns about privacy, they have access to email and telephone support from beaton throughout the survey period.
Clients rate one or more firms on overall client service
Each firm’s score is ranked against others’
Finalists are the highest scoring firms
Winners are firms with the top scores
The Client Choice Awards are the data collection vehicle for beatonbenchmarks which is the only comprehensive dataset of independent client insights, benchmarking, and tracking available on the market.
Entrants into the Client Choice Awards have the ability to subscribe to a beatonbenchmarks report and establish how the market perceives their brand and client service performance, and compare this on a head-to-head basis against their chosen competitor set. More information about beaton‘s unique, independent benchmarking offering can be found on the beaton website here.
If you have any questions or suggestions about how we judge firms in the Client Choice Awards, please write to Dr George Beaton at firstname.lastname@example.org.
All Finalists and Winners feature prominently in the digital media channels and social media of partners, professional associations, and beaton in the lead up to and after the Awards ceremony.
And there’s also colourful editorial in business and trade media.
In the early 1990s the Australian Corporate Lawyers Association, now the Association of Corporate Counsel, and Chartered Secretaries Australia, now the Governance Institute of Australia, were the first to support our studies of professional services firms and their clients.
Today many Australian and New Zealand professional associations are integral partners in our research, including of their own members’ satisfaction.
The partnership constituted amongst professional associations, professional services firms, their clients and beaton in our studies is unique. Nowhere else is the depth of involvement and trust so great and enduring. The mutual benefits grow each year.
These are logos of those professional societies that have far-sightedly supported the Awards over the years:
Since 2005, we have collected over 370,000 ratings of 650+ professional services firms.
This email reflects our strong relationship with clients of professional services firms – the ultimate beneficiaries of the Client Choice Awards:
I’m glad that I checked with you re the legitimacy of the survey; I will now complete it.
Good luck with the Client Choice Awards. I’m former Chairman of AustCham in Shanghai and we have the 25th annual Australia China Business awards this year.
I fully support these forms of industry recognition.
All the best,
Peter Arkell, Managing Director, Carrington Day