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Why the ‘care factor’ matters in professional services

“Doing the 101 and having the care factor” seem like logical rules to live by in professio...

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Kingston Reid wins four categories in 2023 Client Choice Awards

Winning a Client Choice Award is no easy task. First, firms must stand out among hundreds of p...

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‘We seek feedback at the conclusion of every case’

A client-focused approach that relies on gathering feedback and tailoring services based on th...

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A small firm with big capabilities

It may be small and from humble beginnings, but Perth-based accounting firm McKinley Plowman (...

Tailored approach the key to keeping clients happy

No two days are the same in professional services. Alongside a rich variety of work comes a co...

Why you need client feedback to get ahead

It can range from awkward to excruciating, but in an ever-tightening race to win, keep and gro...

How clients differentiate between law firms

How often does your law firm seek raw, honest, unfiltered feedback from clients? It can be ...

Why the best law firms are nimble, agile, and flexible

The only constant in life is change. Greek philosopher Heraclitus may not have been referri...

Leave egos out of projects, says winning architecture firm

One of Australia’s leading architecture firms has offered sound advice on providing the best...

Yes, values matter to your clients

Four or five words etched into a logo on a website or LinkedIn. A short sentence in an email s...

Big-firm service with small-firm personality

When we talk about meeting with an accountant, most people tend to imagine just one person, or...

Doing HR differently: Winning formula for Workplace Wizards

Traditional, conservative, formal. These words often applied in the context of lawyers and law...

‘Don’t be distracted by competitors’: Boutique law firm keeps eyes on the prize

Queensland law firm Marino Law has always done things a bit differently. As a boutique firm...

Team-based approach the key to winning client approval

There’s no “I” in team – and clients could be the first to tell you they prefer firms ...

Want to stand out? Find a niche and do it well

Become a jack of all trades or master of one? It’s a strategic question every professional s...

‘More than a certificate on a wall’: Why Client Choice Awards matter

They look impressive when framed on an office wall. They also might attract “likes” on soc...